Shipping policy

Shipping Locations

We currently ship to EU addresses only.

Orders placed with delivery addresses outside the supported shipping regions may not be accepted or fulfilled.

Shipping & Delivery

All FMRIDE.com electric bikes, electric scooters, electric motorcycles, and related products containing batteries are shipped using suitable ground or regional transportation services in accordance with applicable battery shipping regulations.

Region	Estimated Delivery
EU Countries	4–7 Business Days

Delivery times are estimates only and may vary depending on destination, inventory availability, logistics conditions, customs procedures where applicable, and other circumstances beyond our control.

Free shipping may not apply to certain promotional products, special campaigns, oversized items, or locations requiring additional delivery services.

Accessories Shipping

Eligible accessories may qualify for free shipping unless otherwise stated on the product page or during checkout.

Accessory delivery typically takes approximately 4–21 business days.

Accessories such as helmets, seats, replacement parts, chargers, or other equipment may be shipped separately from the main product and may arrive in different packages.

When multiple items are purchased together, they may be fulfilled from different warehouses and therefore may have different tracking information and delivery dates.

Order Processing

We aim to dispatch in-stock products as quickly as possible, generally within 1 business day after the order has been successfully processed.

Processing or delivery delays may occur due to circumstances including:

Severe weather or natural events
Public holidays
High-volume sales periods
Inventory adjustments
Logistics network disruptions
Multiple-item or split shipments
Carrier delays
Additional order verification

Processing times are separate from estimated delivery times.

Shipping Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

Unexpected delays may occur after a package has been handed over to the shipping provider.

FMRIDE.com is not responsible for reasonable delivery delays caused by circumstances outside our direct control, although we will assist with shipment verification where appropriate.

Damaged Items in Transit

If your order arrives with visible shipping damage:

Report the issue within 3 business days of delivery.
Provide clear photographs or video showing the damaged product and packaging.
Keep the original packaging and shipping materials until the issue has been reviewed.
Do not discard damaged packaging if it may be required for a shipping claim.

Claims submitted without sufficient evidence may take longer to review or may not qualify for compensation or replacement.

Shipping damage claims will be assessed according to the circumstances of each order and applicable consumer protection laws.

Order Tracking

Once your order has been dispatched, shipping and tracking information will normally be provided electronically.

You may receive:

Order confirmation
Shipping confirmation
Tracking number
Shipping carrier information
Delivery status updates

Tracking information may take approximately 1–2 business days after dispatch to become active.

Where available, customers can track their shipment directly through the applicable shipping carrier's tracking service.

Split Shipments

Orders containing multiple products or accessories may be shipped separately.

As a result:

Packages may arrive on different dates.
Different tracking numbers may be provided.
Products may be shipped from different fulfillment locations.

A partial delivery does not necessarily mean that items are missing from the order.

Changing a Shipping Address

A shipping address may be changed only if the order has not yet been processed or dispatched.

Once an order has entered fulfillment or has been transferred to the shipping provider, changing the delivery address may no longer be possible.

Customers are responsible for providing complete and accurate shipping information when placing an order.

FMRIDE.com cannot guarantee recovery, replacement, or reimbursement for orders delivered incorrectly as a result of inaccurate information provided by the customer, except where otherwise required by applicable law.

Incorrect or Incomplete Address

Customers should carefully verify their delivery information before submitting an order.

Additional delivery fees may apply if a shipment must be redirected, returned, or reshipped because of:

Incorrect address information
Missing apartment or unit numbers
Incorrect postal codes
Refused delivery
Repeated failed delivery attempts

Where applicable, these costs may be deducted from any refund or charged before reshipment.

Failed Delivery

Customers are responsible for monitoring tracking information and being reasonably available to receive their shipment.

If a package cannot be delivered, the shipping provider may:

Attempt redelivery
Hold the package at a local facility
Redirect the package to a collection point
Return the shipment to the sender

Additional shipping charges may apply if a returned shipment needs to be sent again.

Tracking Shows Delivered but Package Is Missing

If tracking information indicates that your order has been delivered but you cannot locate it:

Check the delivery location and surrounding area.
Check whether another household member received the package.
Check with neighbors or building management where appropriate.
Review any delivery information provided by the shipping carrier.

If the shipment still cannot be located, report the issue within 3 business days after the recorded delivery date.

We may assist with shipment verification or a carrier investigation where applicable.

Lost Shipments

If an order has not arrived within a reasonable period beyond the estimated delivery timeframe, the shipment may need to be investigated.

Where appropriate, we may request an investigation from the shipping carrier before determining whether a replacement, refund, or other resolution is available.

Carrier investigations may require additional processing time.

Holiday Shipping Delays

Processing and delivery services may be affected by local or international public holidays.

Shipping providers and fulfillment facilities may operate on reduced schedules during these periods.

Normal processing and delivery operations generally resume after the applicable holiday period.

Delivery Time Disclaimer

All delivery estimates provided on FMRIDE.com are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary due to:

Destination
Carrier performance
Weather
Public holidays
Logistics disruptions
Local regulations
Customs procedures where applicable
Other circumstances outside our reasonable control

Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.

FMRIDE.com